Important Notes

• ALL SALES ARE FINAL
• Resale accounts must call or email orders and submit all required paperwork (subject to approval)

Order & Delivery Information

Lead Time

• Current processing time: 18–20 business days

Sales Policy

• Retail sales only
• All sales are final
• Taxes and shipping charges cannot be refunded for online orders
• Do not place orders online if you plan to pick up in person
• Resale accounts must call or email orders and submit all required paperwork (subject to approval)

Product Fees

• Orders under $1,500 may incur additional fees for:
  • Wall panels
  • Door panels
  • Flooring
  • Overhead shelves
  • Headboards/partitions
  • Hoists

Commercial Freight Deliveries

• All delivery addresses are verified for accuracy
• Delivery locations must have a loading dock or forklift

Business/Residential Fees

• Business address + liftgate: $50.00
• Residential/Limited access (includes liftgate): $100.00
  • Alternative: Pick up at terminal for no additional fee
  • Note: Terminal distance is determined on the day of shipment and may be 100+ miles from your residence
• Residential Freight Orders
  • Orders shipped to residential addresses will be placed “on hold” and a web sales representative will email you once the order is processed for any additional fees.

• Hours of Operation:  Monday through Friday, 8:00am – 4:30pm Pacific Time
• Return Policy:  https://plumbingvans.com/returns/